Contact support
Email hello@chesswhiz.com. We aim to acknowledge beta support requests within two business days.
Before you send
- Try closing and reopening ChessWhiz. Saved local games should resume automatically.
- In the Parent room, use Support Snapshot to share bounded diagnostics without child-written text.
- For purchase trouble, include the parent account email and App Store receipt status, but never send card details.
Privacy and deletion
Parents may request access to or deletion of family data by email. Review the Privacy Policy for the verification and retention process.
Safety issue
Put Child safety in the subject line for an unsafe coaching message, privacy concern, or unintended disclosure. Stop using the affected feature until support replies.